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Senior Digital Solutions Support Analyst

ICRAF - The World Agroforestry Centre

13 days left

Senior Digital Solutions Support Analyst

ICRAF - The World Agroforestry Centre in Nairobi seeks a Senior Digital Solutions Support Analyst. Applications close on 20 November 2026. This position involves providing user support and facilitating the adoption of di...

Posted: 7 Nov 2026
Updated: 7 Nov 2026
Source: Impactpool (UN and NGO jobs)

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Last date: 20 Nov 2026; 13 days left
Location: Kenya

Overview

About this role

The Senior Digital Solutions Support Analyst will coordinate global user support and adoption assistance for various data management systems. This role focuses on ensuring effective implementation and operation of these systems for CGIAR, NARES, and other users in East Africa.

You will manage customer support, oversee onboarding processes, and assist with data management and migration. The position also involves delivering training sessions and developing user documentation to enhance user competency and system utilization.

About this job

ICRAF - The World Agroforestry Centre has opened applications for Senior Digital Solutions Support Analyst.

Job summary

Organization: ICRAF - The World Agroforestry Centre
Location: Kenya
Country: Kenya
How to apply: Online
Last date: 20 November 2026

This advertisement does not say whether the employer sponsors a work visa or which nationalities may apply. Check that you have the right to work in Kenya before applying.

Eligibility for Senior Digital Solutions Support Analyst at ICRAF - The World

Place of posting: Nairobi

Requirements

University degree in Computer Science, Information Systems, or related field.
Minimum three years of experience in application or customer support.
Knowledge of data management principles and business process workflows.
Experience with service management tools like Jira and Confluence.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.

Responsibilities

Supervise and follow up on reported issues and service requests.
Investigate user-reported challenges and coordinate with relevant teams.
Coordinate the onboarding of new users to data management solutions.
Support the configuration of digital solutions to meet user requirements.
Assist in the migration of breeding data to approved digital platforms.
Plan and deliver training sessions for users and stakeholders.
Develop user guides and technical documentation.

Important dates

Last date to apply

20 Nov 2026

Before you apply

Apply before 20 November 2026.
Apply only through the official link on this page. CareersOz never charges a fee for applying.

How to apply for Senior Digital Solutions Support Analyst at ICRAF - The World

Mode:: Online
Last date:: 20 Nov 2026

Visit the official application link.
Complete the application form.
Submit your application before the deadline.

Official application link: https://www.impactpool.org/signup
Last date to apply: 20 November 2026

Apply Now

Opens the official application page (www.impactpool.org). CareersOz never asks for a fee.

Important notes

The duty station will be in Nairobi, Kenya, ICRAF Offices.
We will acknowledge all applications but will only contact short-listed candidates.
Go to

اردو میں تفصیلات

ادارہ: ICRAF - The World Agroforestry Centre
مقام: Nairobi
درخواست کا طریقہ: آن لائن
آخری تاریخ: 20 نومبر 2026

The Urdu summary is prepared by CareersOz from the advertisement. If anything differs, the official advertisement is correct.

After you apply

Keep a copy of your application and any courier or tracking receipt until the recruitment is finished.
Watch the employer's website and your phone. Test and interview calls are usually sent by SMS, call letter or a published list of candidates.
Apply before 20 November 2026. Applications sent after the last date are not accepted, and online forms often slow down on the final day.
This page is updated when the last date or a test date changes. Save the job or set a reminder so you do not miss a change.
Nobody can guarantee selection. Genuine employers do not ask for money beyond the official application fee; report anyone who asks you to pay for a job.

Questions about Senior Digital Solutions Support Analyst at ICRAF - The World

What is the last date to apply for Senior Digital Solutions Support Analyst? +

The last date to apply is 20 November 2026.

Who can apply for the Senior Digital Solutions Support Analyst position? +

Candidates with a university degree in a relevant field and three years of experience can apply.

How do I apply for the Senior Digital Solutions Support Analyst role? +

Visit the official application link to complete and submit your application.

What is the last date to apply for ICRAF - The World Agroforestry Centre jobs? +

The last date to apply is 20 November 2026.

Where are these jobs located? +

The posts are in Nairobi.

How can I apply? +

Apply through the official link: https://www.impactpool.org/signup before 20 November 2026.

Source and verification

Official website: www.impactpool.org
Advertisement: Original advertisement unavailable. Check the official website.
Application: Official portal · www.impactpool.org
Found via: Impactpool (UN and NGO jobs)
Published on CareersOz: 7 Nov 2026
Last updated: 7 Nov 2026