Pakistan Digital Authority
Chief Citizen Experience Officer
Pakistan Digital Authority is seeking a Chief Citizen Experience Officer for a contract position. The application deadline is 9 November 2026. This role involves leading the citizen experience strategy and overseeing pub...
- Posted
- Updated
- Vacancies
- 1
- Source
- National Jobs Portal (NJP)
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- Last date
- 9 Nov 2026
- 12 days left
- Vacancies
- 1
- Education
- Bachelor’s degree in Human-Computer Interaction, Service Design, Design, Psychology, Social Sciences, Public Policy or a related discipline. A relevant master’s degree is preferred. Qualifications must meet PDA’s applicable recognition and equivalence requirements.
- Location
- Pakistan
- Experience
- Senior (5+ years)
- Job type
- Contract
- Government
Overview
Pakistan Digital Authority is seeking a Chief Citizen Experience Officer for a contract position. The application deadline is 9 November 2026. This role involves leading the citizen experience strategy and overseeing public service journeys.
About this role
In this position, you will develop the National Citizen Experience Strategy, focusing on priority journeys such as starting a business or accessing family services. You will work with service owners to map journeys, identify barriers, and implement improvements across institutional boundaries.
You will also lead the establishment of service design standards and build human-centred design capabilities. Collaborating with the Chief Product Officer, you will translate path priorities into product roadmaps while ensuring visibility of non-digital service steps.
About this job
Pakistan Digital Authority is hiring for Chief Citizen Experience Officer. In all, 1 seat are on offer. It is a government contract position.
You will need bachelor’s degree in Human-Computer Interaction, Service Design, Design, Psychology, Social Sciences, Public Policy or a related discipline. A relevant master’s degree is preferred. Qualifications must meet PDA’s applicable recognition and equivalence requirements. Experience asked for: 15 Years.
Job summary
- Organization
- Pakistan Digital Authority
- Sector
- Government
- Job type
- Contract
- Location
- Pakistan
- Country
- Pakistan
- Vacancies
- 1
- Education
- Bachelor’s degree in Human-Computer Interaction, Service Design, Design, Psychology, Social Sciences, Public Policy or a related discipline. A relevant master’s degree is preferred. Qualifications must meet PDA’s applicable recognition and equivalence requirements.
- Experience
- Senior (5+ years)
- How to apply
- Online
- Last date
- 9 November 2026
About the advertisement
- Advertisement date:
- 26 Oct 2026
- Posts:
- 1
- Total vacancies:
- 1
Chief Citizen Experience Officer at Pakistan Digital Authority: posts and vacancies
1 post · 1 seat
-
1. Chief Citizen Experience Officer
1 seat
Eligibility for Chief Citizen Experience Officer at Pakistan Digital Authority
- Education
- Bachelor’s degree in Human-Computer Interaction, Service Design, Design, Psychology, Social Sciences, Public Policy or a related discipline. A relevant master’s degree is preferred. Qualifications must meet PDA’s applicable recognition and equivalence requirements.
- Experience
- 15 Years
Requirements
- Bachelor’s degree in a relevant field; a master’s degree is preferred.
- 15 years of relevant professional experience.
- Experience in leading a design centre of excellence.
- Evidence of redesigning complex journeys across organisations.
Responsibilities
- Develop the National Citizen Experience Strategy.
- Map service journeys and identify operational barriers.
- Lead service design standards and accessibility guidance.
- Build human-centred design capability and a centre-of-excellence model.
- Establish citizen experience measures and report progress.
Important dates
-
Advertisement published
(passed)
-
Last date to apply
Before you apply
- Apply before 9 November 2026.
- Check that you meet the education, experience requirements listed on this page.
- Apply only through the official link on this page. CareersOz never charges a fee for applying.
How to apply for Chief Citizen Experience Officer at Pakistan Digital Authority
- Mode:
- Online
- Last date:
- 9 Nov 2026
- Visit the National Jobs Portal at njp.gov.pk.
- Sign in with your account.
- Apply for the position before the deadline.
Official application link: https://www.njp.gov.pk/jobs/9910
Last date to apply: 9 November 2026
Opens the official application page (www.njp.gov.pk). CareersOz never asks for a fee.
اردو میں تفصیلات
- ادارہ
- Pakistan Digital Authority
- آسامیوں کی تعداد
- 1
- عہدے
- Chief Citizen Experience Officer
- تعلیم
- Bachelor’s degree in Human-Computer Interaction, Service Design, Design, Psychology, Social Sciences, Public Policy or a related discipline. A relevant master’s degree is preferred. Qualifications must meet PDA’s applicable recognition and equivalence requirements.
- درخواست کا طریقہ
- آن لائن
- اشتہار کی تاریخ
- 26 اکتوبر 2026
- آخری تاریخ
- 9 نومبر 2026
The Urdu summary is prepared by CareersOz from the advertisement. If anything differs, the official advertisement is correct.
Selection process for Chief Citizen Experience Officer at Pakistan Digital Authority
- Applications are checked against the eligibility in the advertisement (education, age and domicile). Incomplete or late applications are not considered.
- Shortlisted candidates are called for a written test or an interview by the department. This advertisement does not name a testing agency.
- Candidates who qualify are called for an interview and the checking of original documents: CNIC, educational certificates, domicile and experience letters.
- The final merit list follows the recruitment policy that applies to the employer, including any quotas the advertisement states, and selected candidates receive an offer or appointment letter.
How to prepare for the test
- Read the advertisement first for a syllabus or subject list. Where it gives none, tests for posts like these commonly cover English, general knowledge, Pakistan studies, Islamic studies, basic mathematics and the subject of the post.
- Practise multiple-choice papers against the clock; most departmental tests are timed and have no time to return to skipped questions.
- Revise the core subjects of the required qualification (Bachelor’s degree in Human-Computer Interaction, Service Design, Design, Psychology, Social Sciences, Public Policy or a related discipline. A relevant master’s degree is preferred. Qualifications must meet PDA’s applicable recognition and equivalence requirements), since subject questions are set at that level.
- On test day carry your original CNIC and a printed roll number slip, and reach the centre before the reporting time. Mobile phones and calculators are normally not allowed in the hall.
After you apply
- Keep a copy of your application and any courier or tracking receipt until the recruitment is finished.
- Watch the employer's website and your phone. Test and interview calls are usually sent by SMS, call letter or a published list of candidates.
- Apply before 9 November 2026. Applications sent after the last date are not accepted, and online forms often slow down on the final day.
- This page is updated when the last date or a test date changes. Save the job or set a reminder so you do not miss a change.
- Nobody can guarantee selection. Government departments do not ask for money beyond the official application fee; report anyone who asks you to pay for a job.
Questions about Chief Citizen Experience Officer at Pakistan Digital Authority
What is the last date to apply for Chief Citizen Experience Officer? +
The last date to apply is 9 November 2026.
Who can apply for Chief Citizen Experience Officer? +
Applicants must have a Bachelor’s degree in a relevant field and 15 years of experience.
How do I apply for Chief Citizen Experience Officer? +
Apply online on the National Jobs Portal at njp.gov.pk.
What is the last date to apply for Pakistan Digital Authority jobs? +
The last date to apply is 9 November 2026.
How many vacancies have been announced? +
Pakistan Digital Authority has announced 1 vacancy.
What qualification is required? +
The required education is: Bachelor’s degree in Human-Computer Interaction, Service Design, Design, Psychology, Social Sciences, Public Policy or a related discipline. A relevant master’s degree is preferred. Qualifications must meet PDA’s applicable recognition and equivalence req.
Is this a permanent or contract job? +
The posts are advertised as contract.
How can I apply? +
Apply through the official link: https://www.njp.gov.pk/jobs/9910 before 9 November 2026.
Source and verification
- Official website
- www.njp.gov.pk
- Advertisement
- Original advertisement unavailable. Check the official website.
- Application
- Official portal · www.njp.gov.pk
- Found via
- National Jobs Portal (NJP)
- Published on CareersOz
- 27 Oct 2026
- Last updated
- 27 Oct 2026
How we check listings: sources, fact-checking and corrections.
Official source: www.njp.gov.pk
Source: National Jobs Portal (NJP). This information has been independently formatted by CareersOz. View original source
CareersOz is not affiliated with this organisation. Always confirm details on the official website before applying.
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خود اپلائی نہیں کر سکتے؟ ہماری ٹیم آپ کی مدد کرے گی
فی درخواست صرف 1,000 روپے۔ ہم سرکاری درخواست فارم درست طریقے سے اور آخری تاریخ سے پہلے مکمل کرنے میں آپ کی مدد کرتے ہیں۔
Assistance only. No guarantee of selection, admission or visa approval.
یہ صرف درخواست میں مدد ہے۔ انتخاب، داخلے یا ویزا کی کوئی ضمانت نہیں۔
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